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Bi-Lo, Harveys and Winn-Dixie enhance customer data security with Apple Pay

Bi-Lo Holdings, parent company of Bi-Lo, Harveys and Winn-Dixie grocery stores, is enhancing customers’ data security by supporting Apple Pay across its entire Southeast footprint. The new payment option will also make checkout faster and more convenient for customers.

“Customers want a shopping experience that is convenient, easy and secure, which is why we’re so pleased to announce support for Apple Pay,” Bert DuMars, vice president of digital marketing at Bi-Lo Holdings, said in a press release. “Bi-Lo Holdings is prioritizing digital mobile solutions for our customers, and Apple Pay is an exciting first step in our journey.”

Across its eight-state operating area, Apple Pay is available to Bi-Lo, Harveys and Winn-Dixie customers who carry iPhone 6 and iPhone 6 Plus. These users will be able to hold their iPhone 6 to the contactless reader at checkout and place their finger on the Touch ID to easily and safely pay.

Security and privacy are at the core of Apple Pay. When you add a credit or debit card with Apple Pay, the actual card numbers are not stored on the device nor on Apple servers. Instead, a unique Device Account Number is assigned, encrypted and securely stored in the Secure Element on your device. Each transaction is authorized with a one-time unique dynamic security code, instead of using the security code from the back of your card. If a customer’s iPhone is lost or stolen, they are able to use Find My iPhone to suspend or remove cards from the device.

“Data security is an increasingly important issue for all customers,” said DuMars. “We are pleased to offer a digital solution that prioritizes privacy and usability.”

The Produce News | Today’s Headlines – The Produce News – Covering fresh produce around the globe since 1897.

Bi-Lo, Harveys and Winn-Dixie enhance customer data security with Apple Pay

Bi-Lo Holdings, parent company of Bi-Lo, Harveys and Winn-Dixie grocery stores, is enhancing customers’ data security by supporting Apple Pay across its entire Southeast footprint. The new payment option will also make checkout faster and more convenient for customers.

“Customers want a shopping experience that is convenient, easy and secure, which is why we’re so pleased to announce support for Apple Pay,” Bert DuMars, vice president of digital marketing at Bi-Lo Holdings, said in a press release. “Bi-Lo Holdings is prioritizing digital mobile solutions for our customers, and Apple Pay is an exciting first step in our journey.”

Across its eight-state operating area, Apple Pay is available to Bi-Lo, Harveys and Winn-Dixie customers who carry iPhone 6 and iPhone 6 Plus. These users will be able to hold their iPhone 6 to the contactless reader at checkout and place their finger on the Touch ID to easily and safely pay.

Security and privacy are at the core of Apple Pay. When you add a credit or debit card with Apple Pay, the actual card numbers are not stored on the device nor on Apple servers. Instead, a unique Device Account Number is assigned, encrypted and securely stored in the Secure Element on your device. Each transaction is authorized with a one-time unique dynamic security code, instead of using the security code from the back of your card. If a customer’s iPhone is lost or stolen, they are able to use Find My iPhone to suspend or remove cards from the device.

“Data security is an increasingly important issue for all customers,” said DuMars. “We are pleased to offer a digital solution that prioritizes privacy and usability.”

The Produce News | Today’s Headlines – The Produce News – Covering fresh produce around the globe since 1897.

Buehler’s seeking customer opinions

Buehler’s Fresh Foods, Wooster, Ohio, is asking consumers to share their opinions about a new store set to open in the fall in Massillon, Ohio.

In an effort “to provide the best grocery shopping experience” at the location “and to exceed customers’ expectations,” the company said it has posted an online survey on its website through the end of July to provide it with insights to better understand the product assortment and types of services consumers would like to see.

“Since each community is unique, it is essential for us to listen and learn what’s important to the Massillon customer,” Bob Buehler, EVP, marketing and fresh goods, said.

The survey asks where customers currently shop; what products and services they would like to see at the Massillon store; whether they have ever shopped at a Buehler’s store; the three most important things that would make them consider shopping at Buehler’s; and some basic demographic information.

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Wegmans, Trader Joe’s, Publix, Sprouts earn perfect customer service scores

Wegmans, Trader Joe’s, Publix, Costco and Sprouts bested 50 of the nation’s major grocery stores in a Consumer Reports customer satisfaction survey based on nearly 50,000 subscriber shopping trips.

The chains got high ratings for the quality of meat and produce offered and the cleanliness of their stores. Four of the five (Costco excluded) got the highest possible marks for service, defined as employee courtesy and checkout speed.


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The biggest gripe among survey respondents (19%) was a lack of enough open checkouts, followed by congested aisles, out-of-stock advertised specials, and lack of choice. Shoppers at Walmart — which received the lowest scores overall — were dissatisfied with too few open checkouts, basic items being out of stock and spotty price labeling.

Respondents indicated a willingness to switch stores, with one-third of Consumer Reports subscribers reporting they had stopped shopping at a nearby store in the past year, mostly due to high prices, but also because of long waits, inadequate selection or poor food quality.

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Supermarkets score high on customer experience

Grocery stores have some happy customers. H-E-B and Trader Joe’s took the top two spots on the Temkin Group customer experience ranking. In fact, eight supermarkets made it to the ranking’s top 21 spots. The Temkin Group surveyed 10,000 consumers about their experience with 268 different companies in 19 different industries.  “I think Trader Joe’s focuses on a deeper understanding of what its customer needs and what its value prop is,” said Bruce Temkin, …

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Supermarket News

Supermarkets score high on customer experience

Grocery stores have some happy customers. H-E-B and Trader Joe’s took the top two spots on the Temkin Group customer experience ranking. In fact, eight supermarkets made it to the ranking’s top 21 spots. The Temkin Group surveyed 10,000 consumers about their experience with 268 different companies in 19 different industries.  “I think Trader Joe’s focuses on a deeper understanding of what its customer needs and what its value prop is,” said Bruce Temkin, …

Why Subscribe To SN Digital Access?

Digital Access gives you unlimited online access to our most premium news and analysis such as Supermarkets score high on customer experience. This includes in-depth stories and insights from our team of editors and guest writers as well as free eNewsletters, blogs, real-time polls, archives and more. In addition you will also receive a complimentary copy of SN’s salary survey sent to you by email.

Click here to read the FAQ page if you have any questions (opens in a new window)

Attention Paid Print Subscribers:  While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.

Already registered? here.

Supermarket News

The Lempert Report: Eating out can hurt the health-conscious customer (video)

TGF-FruitImageThe Lempert Report says supermarkets can pick up the slack when chain restaurants offer entrees that are far from nutritious.

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Supermarket News

Cool Fresh focuses directly on the final customer with BonSweet offer

Mario de Goede: “Pineapple production and import increasingly concentrated”
Cool Fresh focuses directly on the final customer with BonSweet offer

The pineapple market had two sides in 2013. The year started well, but had three difficult months in the autumn, after which the market pulled up again in December. “This tendency is continuing for the most part. At the moment there are little to no sales to the East Block due to the holidays. The demand from Germany is also reasonably low, but this could pick up next week,” expects Mario de Goede of Cool Fresh International. “The supply is never that high in the first weeks of January, due to the holidays in Costa Rica. Starting week 3 more pineapple will be heading our way, but not as much as the volumes of the previous years.”


At the moment the price level of pineapple is between 7 and 10 Euro, depending on size. The importer expects 2014 to be a reasonable pineapple year. “In the end 2013 was a reasonable year too, despite a difficult period. We hope for a slightly better year with renewed energy. A clear tendency is that both the cultivation in Costa Rica and the number of importers in Europe is becoming more concentrated. You can only succeed if you take the pineapple trade seriously nowadays. It is becoming increasingly difficult for smaller producers and importers to stay afloat.”


Cool Fresh International has recently started focussing directly on the consumer with its pineapple brand Bon Sweet. “We started an offer at Christmas in which the consumers could enter a code found on the pineapple label on www.bonsweet.eu, where various prizes can be won. We will keep this offer for a few months, focusing directly on the final customer for the first time. With over 400 responses during Christmas week, we have had a successful start.”


For more information:
Mario de Goede
Coolfresh
[email protected]
Direct office: + 31 88 3 777 138
Mobile: + 623 931 499

Publication date: 1/10/2014


FreshPlaza.com

Timely Issue of TDS Certificate to Customers

RBI/2013-14/401 UBD.CO.BPD.(PCB).Cir.No. 41/12.05.001/2013-14 December 5, 2013 To, The Chief Executive Officer All Urban Co-operative Banks Dear Sir / Madam, Timely Issue of TDS Certificate to Customers It has been brought to our notice that some banks are not providing TDS Certificate in Form 16A to their customers in time, causing inconvenience to customers in filing [...]

The post Timely Issue of TDS Certificate to Customers .

RBI Instruction on Unique Customer Identification Code

RBI/2012-13/523 UBD.BPD (PCB) Cir. No. 54/14.01.062/2012-13 June 6, 2013 The Chief Executive Officer All Primary (Urban) Co-operative Banks Madam/Dear Sir, Know Your Customer (KYC)/Anti-Money Laundering (AML)/Combating of Financing of Terrorism (CFT) Guidelines – Unique Customer Identification Code (UCIC) for banks’ customers in India – Primary (Urban) Co-operative Banks Please refer to our circular UBD.BPD (PCB) Cir. [...]

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Video: Customer Service Is Key in Windham IGA’s Meat Department

Windham IGA’s innovative “Help Save the Butchers” program tells “the customer that we’re there to offer them service and quality,” explains Bob Buonomano, Windham IGA’s president, in this video interview with SN Editor-in-Chief David Orgel. The initiative, still going strong after 14 years, “opens up our meat department, making our meat cutters available to the customers to answer their questions and take care of them and give them what they need today,” Buonomano says.

Supermarket News

Pernicious practices of select banks deterring customer protection and accounting integrity

RBI/2013-14/292 DBS.CO.PPD No. 3578 /11.01.005/2013-14 September 17, 2013 The Chairman/Chief Executive All Scheduled Commercial Banks (Excluding RRBs) / Local Area Banks Madam/Dear Sir, Pernicious practices of select banks deterring customer protection and accounting integrity Please refer to our circular DBS.CO.PPD No. 17882/11.01.005/2012-13 dated June 19, 2013, wherein we had observed certain disquieting features in certain practices/products [...]

The post Pernicious practices of select banks deterring customer protection and accounting integrity appeared first on Corporate Law Reporter.

Publix Pharmacy Leads in Customer Satisfaction

LAKELAND, Fla. — Publix Pharmacy tops all others in customer satisfaction followed by Target and Kroger pharmacies, respectively, according to a Market Force International poll of 3,600 consumers.


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“Publix is No. 1 in courteous and friendly staff, inviting atmosphere and in having a very clean atmosphere,” Janet Eden-Harris, senior vice president of strategy and chief marketing officer of Market Force, told SN. “It is also a great source for nutrition and health information, good quality and private-label value.”

Target leads in checkout times followed by Walgreens and Rite Aid, both of which performed consistently well across most of the categories, according to Market Force.

While a supermarket pharmacy trumped all other formats in customer satisfaction, only 14% of respondents said that a supermarket pharmacy is their primary destination for prescription and over-the-counter drugs. National and regional pharmacy chains are the predominant destination for 43%, while mass retailers ranked second at 19%. Mail orders through health insurance were fourth with 5%, tying with local “mom & pop” pharmacies.

Read more: Customer Service: Publix Creates a Culture Beyond Slogans

“If you only have one prescription to fill and want to run in and run out, often you can get out of a Walgreens more easily than having to vie with everyone else to buy groceries. But if you fill a prescription on a regular basis, and can do it without urgency, the grocery store becomes an all-in-one trip,” Eden-Harris said.

When it comes to price perception, Costco ranked first followed by Wal-Mart and Target, and Safeway was lauded for having the best loyalty program. 

Store brands are another cost-saving means. Nearly all of those surveyed (96%) said that when faced with an option, they choose a store-brand OTC drug or nutritional product. Costco’s private-label brand is the most popular. 

“The attributes of the product itself is certainly less important in this case than the service so courteousness and fast checkout and the value card programs are making a bigger difference for consumers and making them pick a certain location over another,” Eden-Harris said.

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Meijer Double Matches Customer Donations

GRAND RAPIDS, Mich. — Meijer will double match every $ 10 Simply Give donation made Sept. 5-7 to replenish food pantry shelves depleted while school was out of session.


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Each $ 10 Meijer Food Pantry Donation Card purchased on these days will be converted to a $ 30 Meijer gift card and given to a local food pantry selected by each store.

Hank Meijer“Despite the rebounding economy, hunger is still a problem that continues to grow through the Midwest,” said Meijer co-chairman Hank Meijer in a statement. “With the generous support of our customers and food pantry partners, we will continue to make hunger relief a priority because no one should go to bed hungry.”

Double Match Days are part of a $ 1 million contribution Meijer is making to its 2013 Simply Give program which runs three times a year for about 10 weeks. The fall 2013 campaign runs through Sept. 28.

Read more: Meijer Promotes Farmers With Social Media

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Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges

RBI/2013-14/166 RPCD.RRB.BC.No.17/03.05.33/2013-14 July 31, 2013 All Regional Rural Banks Dear Sir/ Madam Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges Please refer to announcement made in Monetary Policy Statement 2013-14 on May 3, 2013 on ‘Recommendations of Damodaran Committee- Uniformity in Intersol Charges’. 2. With the introduction of Core Banking Solution (CBS), [...]

The post Recommendations of Damodaran Committee on Customer Service in Banks- Uniformity in Intersol Charges appeared first on Corporate Law Reporter.

Ultimate Fail: No Food Safety Plan Means Salmonella Could Land on Customer Plates

As a restaurant inspector, it never ceases to amaze me how cavalier some restaurants are with their food-handling practices. I’ve talked with so many owners who think foodborne illness can never happen to them despite the laundry list of critical violations they racked up on their last inspection.

Unfortunately, it takes an outbreak that results in personal injury to their customers and lawsuits that result in paying major damages, which can often lead to closing the location, before they are willing to make necessary, lasting changes.

Lately it seems that Salmonella has been slipping past ignorant food handlers and right to consumers’ mouths. Many food handlers don’t understand that they probably have Salmonella in their kitchens every day, and if proper food safety procedures are not followed, Salmonella will end up on customers’ plates.

Firefly and Iguana Joe’s are the most recent victims of a Salmonella outbreak. Firefly’s outbreak resulted in at least 294 confirmed illnesses with a possible source being chorizo. Iguana Joe’s currently has a dozen people sick with seven being children.

The source of the Iguana Joe’s outbreak is still unknown, but looking at the restaurant’s last few inspections, the source is probably the lack of basic food safety understanding by its cooks, managers, and owner. When the health department started its investigation, it found 27 violations in 1 inspection. Inspectors went back the next day and found another 29 demerits. Two days later, they returned and recorded 24 demerits and discarded 45 pounds of food. Clearly, Iguana Joe’s doesn’t understand what food safety is, but the restaurant still remained open until the health department returned the next day and identified another 27 violations. Finally, the restaurant was closed. Given the complete lack of respect for the food they are handling there, I’m surprised it has taken this long for an outbreak to happen at Iguana Joe’s. The restaurant eventually received a perfect score, prompting the health department to reopen Iguana Joe’s with no plans for a follow-up.

My favorite case study of a restaurant’s complete disregard for the food it handles is Chili’s from 2003. This Salmonella outbreak resulted in 300 people sickened, including many of Chili’s employees across multiple locations in the area. Not only were the locations closed for periods of time, but the health department also sent an invoice to Chili’s for $ 32,000 to reimburse them for the time and resources they used during the investigation.

Restaurant food handlers and management need to respect the pathogens that they accept into their kitchens every day. These people are the last line of defense against foodborne illness between the pathogens and their customers. Failing to recognize the consequences results in sick people and restaurant closures, sometimes for good.

Food safety plans should be followed and verified daily to ensure staff are on track. To not have a food safety plan is reckless and irresponsible. Restaurants can look to HACCP principles to develop a plan. All staff should be familiar with the plans, with regular training and internal audits to prove the plan is being followed. 

Restaurant owners: Don’t wait until Salmonella slips past your defenses before you begin to develop a plan. Don’t let your restaurant be another Salmonella victim. 

Food Safety News