MahaRERA Introduces Hybrid Hearing System for Real Estate Complaints
Under the new system, parties can choose between physical and virtual hearings for complaints, non-compliance applications, and urgent mentions (praecipes) for listing, circulation, or production. (File photo)
The Maharashtra Real Estate Regulatory Authority (MahaRERA) will implement a hybrid mode of hearing complaints and non-compliance applications from August 18, 2025, in line with directions from the Bombay High Court. This move follows a judgment delivered on July 24 by a division bench of the High Court, which directed the authority to adopt hybrid hearings for urgent listings, circulations, production, and other such reasons.
Under the new system, parties can choose between physical and virtual hearings for complaints, non-compliance applications, and urgent mentions (praecipes) for listing, circulation, or production. Parties seeking a physical hearing will have to submit a written request through their login on the MahaRERA portal.
As part of the revised framework, filing complaints, replies, rejoinders, and submissions online will continue as per the existing procedure. The present system of publishing daily online cause lists, assigning fixed dates of hearing, and recording roznama entries will also be maintained.
In addition, mentioning of matters (complaints and non-compliance applications) will now be allowed both physically and virtually at the beginning and end of every session of the bench concerned with MahaRERA. All orders passed by MahaRERA will henceforth carry a date and time stamp and remain accessible on the authority’s official website.
To support the transition, MahaRERA will also upgrade its online complaint module to facilitate the smooth functioning of hybrid hearings. The authority clarified that this circular will override any previous orders or circulars to the extent they contradict the provisions of hybrid hearings.
This new system is expected to enhance transparency and accessibility in the real estate regulatory process, ensuring that complainants and other parties have more flexible options for engaging with MahaRERA. The hybrid model is a significant step towards modernizing the authority's operations and aligning them with contemporary technological advancements.
