UP-RERA Introduces Online Complaint System for Excessive Transfer Charges

The Uttar Pradesh Real Estate Regulatory Authority (UP-RERA) has taken a significant step to protect homebuyers by enabling online complaints against promoters and developers who impose excessive transfer charges. This new mechanism has been implemented following the 10th amendment to the UP-RERA General Regulations, 2019.

Homebuyers and allottees can now file complaints through Form-M on the UP-RERA portal. This initiative aims to ensure that promoters adhere to the prescribed limits for transfer charges, thereby providing a transparent and fair environment for property transactions.

Under the amended Regulation 47(c), promoters are prohibited from executing new or revised agreements for sale or lease with the assignee or successor-in-interest. Instead, transfers must be recorded through an endorsement in the existing agreement, with necessary updates made to the promoter’s records.

In cases where the allottee passes away and the successor-in-interest is a family member, the promoter is limited to charging a processing fee of no more than ₹1,000. The successor must submit documents such as the death certificate of the original allottee, a succession certificate issued by the competent authority, and no-objection certificates from surviving legal heirs.

Similarly, for transfers or assignments to another family member, the maximum processing fee is capped at ₹1,000. However, if the assignee or successor-in-interest is not a family member, the promoter cannot charge more than ₹25,000 as a processing fee.

Homebuyers who face demands for charges beyond these prescribed limits can now challenge such practices by filing an online complaint through the UP-RERA portal. This move is expected to significantly reduce the financial burden on homebuyers and ensure that developers adhere to the regulatory framework.

The UP-RERA has been instrumental in promoting transparency and accountability in the real estate sector. By providing a convenient online platform for filing complaints, the authority is empowering homebuyers to protect their rights and interests. This initiative is a step forward in creating a more equitable and regulated real estate market in Uttar Pradesh.

For further information or to file a complaint, homebuyers can visit the UP-RERA portal and access the complaint filing form. The portal also provides detailed guidelines and support to help users navigate the process smoothly.

The introduction of this online complaint system is a testament to the UP-RERA’s commitment to addressing the concerns of homebuyers and ensuring that the real estate market operates within the bounds of the law. By leveraging technology and regulatory oversight, UP-RERA is paving the way for a more transparent and consumer-friendly real estate landscape in Uttar Pradesh.