Axis Bank Launches ‘In-App Mobile OTP’ to Enhance User Security
Axis Bank has introduced a new ‘in-app mobile OTP’ feature to protect its users from frauds and scams. This innovative security measure ensures that customers have a safer banking experience by verifying transactions through their mobile applications.
Axis BankInapp OtpMobile BankingCybersecurityFraud PreventionReal EstateApr 07, 2025
The introduction of this feature is a significant step towards enhancing the overall security of banking transactions. In recent years, the rise in online banking and mobile payments has also led to an increase in cyber threats. To combat this, Axis Bank has been proactive in implementing robust security protocols to safeguard customer data and transactions.
The ‘in-app mobile OTP’ works by generating a one-time password that is valid for a short period. This OTP is required to authorize any financial transaction made through the bank's mobile app. Unlike traditional SMS-based OTPs, which can be intercepted by cybercriminals, the in-app OTP is generated and verified within the secure environment of the Axis Bank app. This reduces the risk of the OTP being stolen or misused.
According to Ravi Kannan, Group President of Digital & Marketing at Axis Bank, “The introduction of in-app mobile OTP is a testament to our commitment to providing our customers with a seamless and secure banking experience. In today's digital age, where cybersecurity threats are on the rise, it is crucial to stay ahead of the curve and implement innovative solutions.”
The new feature is available to all Axis Bank customers who use the mobile banking app. Users are encouraged to update their app to the latest version to access this security enhancement. The bank has also provided detailed guidelines and tutorials to help customers understand how to use the in-app OTP effectively.
In addition to the in-app OTP, Axis Bank offers a range of other security features, such as two-factor authentication, biometric verification, and transaction alerts. These measures collectively form a multi-layered security framework that helps to protect customers from various types of fraud and unauthorized access.
For customers who are new to using the Axis Bank mobile app, the bank has set up a dedicated customer support team to assist with any queries or issues. The support team is available 24/7 and can be reached through the app, website, or customer care helpline.
The launch of the in-app mobile OTP is part of Axis Bank's broader strategy to leverage technology to improve customer experience and security. As the banking sector continues to evolve, Axis Bank remains committed to staying at the forefront of innovation, ensuring that its customers can bank with confidence and peace of mind.
In conclusion, the introduction of the in-app mobile OTP is a significant milestone in the bank's efforts to enhance security and protect its customers from financial fraud. By adopting this advanced security measure, Axis Bank is setting a new standard in the industry and demonstrating its commitment to customer safety and satisfaction.
Frequently Asked Questions
What is an in-app mobile OTP?
An in-app mobile OTP (One-Time Password) is a security feature that generates a unique, time-sensitive password within the bank's mobile app. This OTP is used to verify transactions and ensure that they are authorized by the account holder.
How is in-app OTP different from SMS-based OTP?
In-app OTP is generated and verified within the secure environment of the mobile app, reducing the risk of interception. SMS-based OTPs can be more vulnerable to interception by cybercriminals.
Who can use the in-app mobile OTP feature?
All Axis Bank customers who use the mobile banking app can use the in-app mobile OTP feature. Ensure your app is updated to the latest version to access this security enhancement.
What other security features does Axis Bank offer?
Axis Bank offers a range of security features including two-factor authentication, biometric verification, transaction alerts, and the in-app mobile OTP.
How can I get assistance if I have issues with the in-app OTP?
You can contact Axis Bank's dedicated customer support team through the app, website, or customer care helpline. They are available 24/7 to assist you with any queries or issues.
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