Beware: AI Scammers Exploit Google Search to Trick Real Estate Developer
A real estate developer fell victim to a sophisticated scam where Google AI displayed a fake customer service number. Learn how AI is being misused and how to protect yourself.
Ai ScamsGoogle AiCustomer ServiceFraudCybersecurityReal Estate NewsAug 18, 2025
The next day, he noticed suspicious charges and realized he had been tricked by a scammer pretending to be the cruise line’s representative, according to The Washington Post. The reporter who covered the story discovered that the same phone number was also being used to impersonate other cruise companies, including Disney and Carnival’s Princess line. This is not a new scam, but artificial intelligence appears to have given it a boost.
Here’s how it usually works: fraudsters post fake customer service numbers on websites, forums, and review pages. If these numbers are repeated often enough, Google’s system may begin to surface them in search results, and now, in AI Overviews. Chatbots like ChatGPT can also pull in the same information. For scammers, it’s a new way to make an old trick more believable.
Experts told the Post that Google should be doing more to prevent such scams from appearing in its results. The reporter also warned readers to treat any phone number they see in search results or chatbots with caution. Google, when contacted, said it has taken down some of the fake numbers identified by the investigation and is working on broader improvements. OpenAI, the company behind ChatGPT, explained that some of the bogus webpages have been removed, but it can take time for updates to filter through the system.
The man who fell for the scam has since canceled his credit card and had the fraudulent charges reversed. Sharing his experience, he admitted, “I can’t believe that I fell for it. Be careful.”
In the age of advanced AI, it’s crucial to verify the authenticity of information before taking any action. Always double-check the source and use official channels to contact customer service. Stay vigilant and report any suspicious activities to the relevant authorities.
Frequently Asked Questions
How can I verify if a customer service number is legitimate?
Always check the official website of the company for their customer service number. You can also call the company directly using the number provided on their official website or app.
What should I do if I suspect a scam?
If you suspect a scam, stop all communication immediately. Report the incident to the company and your bank or credit card issuer. You can also file a report with the Federal Trade Commission (FTC) or local law enforcement.
How does Google plan to address these AI scams?
Google has stated that it has taken down some of the fake numbers identified by the investigation and is working on broader improvements to prevent such scams from appearing in search results and AI Overviews.
What steps can I take to protect myself from online scams?
Be cautious about sharing personal information online. Verify the authenticity of any number or website before providing sensitive information. Use multi-factor authentication and monitor your financial accounts regularly for any unauthorized activity.
What is the role of AI in these scams?
AI can make scams more convincing by providing detailed and accurate information. Scammers use AI to create and distribute fake customer service numbers, making it harder for consumers to distinguish between real and fake contact information.
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