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Bhumika Realty Appoints Dr. Ram Kona as President & Head – CRM

Published: February 17, 2026 | Category: Real Estate
Bhumika Realty Appoints Dr. Ram Kona as President & Head – CRM

Bhumika Realty has announced the appointment of Dr. Ram Kona, PhD, as President & Head – CRM, strengthening its leadership team with a focus on customer trust, retention, and long-term value creation. In this role, Dr. Kona will drive customer relationship strategy, lifecycle management, and experience excellence across the organisation, reinforcing Bhumika Realty’s commitment to building enduring client relationships in the real estate ecosystem.

Dr. Kona brings a unique blend of expertise spanning real estate, financial services, and academia. Prior to this appointment, he served as President & Chief Business Officer at Mista Infra, where he led CRM, analytics, and housing finance initiatives. He has also held senior leadership positions at M3M India, Runwal Realty, Omkar Realtors & Developers Pvt Ltd., and Lodha Group, contributing to customer strategy and operational excellence across diverse portfolios.

Earlier in his career, Dr. Kona built strong banking leadership experience with YES BANK, Axis Bank, IDBI Bank, and Global Trust Bank, where he specialised in customer strategy, financial services, and relationship management. His academic stint at GITAM University further adds depth to his profile, combining research-driven insights with practical leadership in customer engagement.

Commenting on the appointment, Bhumika Realty highlighted the strategic importance of CRM in today’s competitive real estate market. With buyers increasingly seeking transparency, personalised service, and long-term value, Dr. Kona’s appointment is expected to strengthen the company’s ability to deliver differentiated customer experiences and foster trust across its projects.

By integrating his cross-sector expertise, Dr. Kona is set to lead initiatives that enhance customer lifecycle management, embed analytics into decision-making, and elevate service standards. His leadership is expected to play a pivotal role in positioning Bhumika Realty as a customer-centric brand in India’s evolving real estate landscape.

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Frequently Asked Questions

1. What is Bhumik
Realty's new appointment? A: Bhumika Realty has appointed Dr. Ram Kona, PhD, as President & Head – CRM.
2. What is Dr. Ram Kona's background?
Dr. Kona has extensive experience in real estate, financial services, and academia. He has held senior positions at companies like Mista Infra, M3M India, and various banks.
3. What will Dr. Kona's role involve?
Dr. Kona will focus on customer relationship strategy, lifecycle management, and experience excellence to build enduring client relationships in the real estate ecosystem.
4. Why is CRM important for Bhumik
Realty? A: CRM is crucial for Bhumika Realty as it helps in delivering differentiated customer experiences and fostering trust, which are essential in today's competitive real estate market.
5. What is Bhumik
Realty's goal with this appointment? A: Bhumika Realty aims to strengthen its customer-centric approach and position itself as a leading brand in India’s evolving real estate landscape through this strategic appointment.