India’s Global Capability Centres Expected to Surpass 2,500 in the Next 3-4 Years
According to a recent report by JLL, a leading real estate and investment management firm, India's Global Capability Centres (GCCs) are expected to exceed 2,500 in the next 3-4 years. The report highlights the significant growth and potential of these cen
Global Capability CentresJllIndiaReal EstateEconomic GrowthReal EstateJan 29, 2025
This forecast, made by JLL, a prominent real estate and investment management company, underscores the growing importance of GCCs in India's economic landscape.
JLL's report, which is based on extensive research and analysis, highlights several key factors driving this growth.
One of the main reasons is the availability of a large, skilled workforce in India, which makes it an attractive destination for multinational companies (MNCs) looking to set up GCCs.
The cost-effectiveness of operating in India, coupled with the country's robust IT infrastructure, further enhances its appeal.
GCCs, also known as shared service centres or global business services, are centralized facilities set up by MNCs to handle various functions such as finance, human resources, IT, and customer service.
These centres often serve multiple regions and are crucial for streamlining operations and improving efficiency.
Over the years, India has emerged as a preferred location for GCCs due to its pool of talented professionals, favorable business environment, and strategic location.
Frequently Asked Questions
What are Global Capability Centres (GCCs)?
Global Capability Centres, also known as shared service centres or global business services, are centralized facilities set up by multinational companies (MNCs) to handle various functions such as finance, human resources, IT, and customer service. These centres often serve multiple regions and are crucial for streamlining operations and improving efficiency.
Why is India a preferred location for setting up GCCs?
India is a preferred location for setting up GCCs due to its large, skilled workforce, cost-effectiveness, robust IT infrastructure, and favorable business environment. The country's strategic location and government initiatives to promote ease of doing business further enhance its appeal.
Which cities in India are popular for GCCs?
Traditionally, cities like Bengaluru, Pune, and Hyderabad have been hotspots for GCCs. However, other cities like Chennai, Kochi, and Ahmedabad are also emerging as viable locations due to their lower operational costs and improving infrastructure.
What are the challenges faced by GCCs in India?
Some of the main challenges faced by GCCs in India include the need for continuous investment in education and training to keep the workforce skilled and relevant, and the need for improved infrastructure, especially in Tier II and Tier III cities, to support the growth of GCCs.
How do GCCs contribute to India's economy?
GCCs contribute to India's economy by creating numerous job opportunities, upskilling the workforce, fostering innovation, and encouraging the adoption of advanced technologies. They also enhance the overall business ecosystem and drive economic growth.
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