Maharashtra's Sahakar Samwad Portal: 80% of Housing Society Complaints Resolved
Maharashtra's Sahakar Samwad portal, launched to address grievances against housing societies, has achieved an 80% success rate in resolving complaints, ensuring transparency and faster action.
Sahakar SamwadHousing SocietiesComplaint ResolutionTransparencyOnline PortalReal Estate MaharashtraAug 26, 2025
RR Rao, a senior citizen, faced issues with his housing society overcharging maintenance fees. He logged a complaint on the portal, and within three months, the managing committee received a notice, and a meeting was scheduled with the deputy registrar. The dispute was successfully resolved. "I am a senior citizen, and it would have been impossible for me to do the rounds of the deputy registrar offices. I was able to file my complaint online, and my society took cognizance of it," Rao told TOI.
The portal covers 23 categories of complaints, with the most common being denial of membership and maintenance disputes. A cooperation department official stated, "As many as 7,470 complaints out of 9,243 have been closed, 1,692 are active, and 81 are in progress. We have received a good response, as about 80% of cases have been resolved."
The online mechanism has significantly reduced footfall at the deputy registrar offices. A recent upgrade allows two-way communication between complainants and society managing committees before scheduling a final offline hearing. "An effective complaint redressal system ensures timely hearings and disposal of cases," state cooperation commissioner Deepak Taware told TOI.
Seema Mohan, a society member, complained about delays in annual general meetings. "The registrar's office issued notices to our society on time, and the meeting was held without further ado," she added.
The Maharashtra State Housing Federation (MSHF) launched the Sahakar Samwad initiative in association with the cooperation, marketing, and textiles department. It is a transformative step to ensure transparency, accountability, and speedy redressal of grievances. Shreeprasad Parab, MSHF expert director, said, "The portal strengthens participatory governance and curtails arbitrariness by providing a structured online mechanism to present complaints before the registrar."
The system requires the registrar authority to issue interim directions within seven days for matters outside their jurisdiction. In cases of membership appeals, applicants must first approach the society. If dissatisfied, they can file an appeal before the registrar, who must respond within 15 days. Directions must be issued within seven days if clarifications are needed from the society. Complaints should be disposed of within two months. The divisional joint registrar has supervisory powers to ensure that the SOP guidelines are followed.
Frequently Asked Questions
What is the Sahakar Samwad portal?
The Sahakar Samwad portal is an online platform launched by Maharashtra's cooperation department to address grievances filed against housing societies. It aims to ensure transparency, accountability, and speedy redressal of complaints.
What is the success rate of the Sahakar Samwad portal?
The Sahakar Samwad portal has achieved an 80% success rate in resolving complaints, with 7,470 out of 9,243 complaints resolved since its launch last year.
What types of complaints are covered by the portal?
The portal covers 23 categories of complaints, including denial of membership, maintenance disputes, and delays in annual general meetings.
How has the portal reduced footfall at deputy registrar offices?
The online mechanism provided by the Sahakar Samwad portal has significantly reduced the need for residents to visit deputy registrar offices, making the complaint process more convenient and efficient.
What is the role of the Maharashtra State Housing Federation (MSHF) in this initiative?
The MSHF, in association with the cooperation, marketing, and textiles department, launched the Sahakar Samwad initiative to ensure transparency, accountability, and speedy redressal of grievances. It is a transformative step towards participatory governance.
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