MahaRERA Conciliation Forums Settle 30% of Homebuyer Complaints in Maharashtra
Mumbai: The Maharashtra Real Estate Regulatory Authority (MahaRERA) Conciliation Forums across the state have settled a significant 30% of homebuyer grievances, addressing a total of 1,749 out of 5,958 cases.
MahareraReal EstateHomebuyer GrievancesConciliation ForumsMaharashtraReal Estate MumbaiOct 21, 2024
Currently, the 52 forums are hearing 533 grievances. The forum in Mumbai has addressed 562 complaints, followed by Pune with 530 grievances. Thane has resolved 201 complaints, Navi Mumbai 169, Palghar 105, Kalyan 73, Vasai 71, Nagpur 13, Mira Road 9, and both Raigad and Nashik with 8 complaints each.
When a homebuyer lodges a complaint, they are given the option to resolve the issue through the conciliation forum during the first hearing. This ensures that their rights regarding the complaint are maintained. The complaint is only forwarded to the forum after the complainant's consent. A complaint is considered resolved when the complainant and respondent agree to the terms and conditions of the settlement. If the settlement terms are not fulfilled, the complainant can seek further recourse from MahaRERA, as the grievance cannot be dismissed without the complainant's consent.
MahaRERA Chairman Manoj Saunik emphasized the proactive efforts of the authority in resolving homebuyer complaints. He stated that in case of deadlock, the complainant always has the option to re-approach MahaRERA, ensuring that their concerns are thoroughly addressed.
Frequently Asked Questions
What is the primary role of MahaRERA Conciliation Forums?
The primary role of MahaRERA Conciliation Forums is to resolve homebuyer grievances within 60 days, with an extension to 90 days in exceptional cases.
How many homebuyer grievances have been resolved by MahaRERA Conciliation Forums so far?
MahaRERA Conciliation Forums have resolved 1,749 homebuyer grievances out of 5,958 cases filed.
How has the number of MahaRERA Conciliation Forums evolved over time?
Initially, there were a few forums in Mumbai and Pune in 2018. Now, the number has increased to 52 forums across the state.
What happens if the settlement terms are not fulfilled by the respondent?
If the settlement terms are not fulfilled, the complainant can seek further recourse from MahaRERA, as the grievance cannot be dismissed without the complainant's consent.
What is the role of the complainant in the conciliation process?
The complainant is given the option to resolve the issue through the conciliation forum during the first hearing. The complaint is only forwarded to the forum after the complainant's consent.
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