MahaRERA Disposes 5,267 Complaints in 10 Months, Ensuring Timely Hearings for Homebuyers
Pune: The Maharashtra Real Estate Regulatory Authority (MahaRERA) has successfully disposed of 5,267 complaints between October 2024 and July 2025, ensuring all cases filed by the end of July either received their first hearings or were scheduled.
MahareraReal EstateHomebuyersComplaintsGrievance RedressalReal Estate PuneSep 08, 2025
Homebuyers approach MahaRERA with a range of issues, including delayed possession, poor construction quality, and missing amenities. To expedite the grievance redressal process, MahaRERA Chairman Manoj Saunik, along with members Mahesh Pathak and Ravindra Deshpande, has implemented a new system where hearings are fixed within one or two months of registering a complaint. This is a marked improvement from the previous delays, which often stretched for several months.
During the same 10-month period, 3,743 fresh complaints were filed. A senior MahaRERA official emphasized the importance of protecting homebuyers' interests. 'Homebuyers invest their lifetime savings in homes. It is our responsibility to protect their legitimate interests through timely hearings and fair orders,' the official stated.
Homebuyers and activists have welcomed the quicker hearings but stress the importance of compliance. 'Getting dates faster is positive, but many builders still delay offering possessions or compensation even after orders,' said Pune homebuyer Abhishek Jadhav. An advocate helping a homebuyer added that while MahaRERA has improved efficiency, the enforcement of orders remains crucial for real relief.
Preventing disputes is as important as resolving them. Every new project is now subject to a rigorous three-step scrutiny process involving legal, financial, and technical evaluations by independent panels. Projects that fail to meet any of these criteria are rejected. 'The aim is not just to clear complaints but to ensure projects are viable from the beginning, so that buyers' investments remain safe and the scope for disputes is minimized,' another MahaRERA official explained.
Since its inception in May 2017, MahaRERA has received 30,833 complaints, of which 23,726 have been resolved. A significant 79% of these complaints stem from projects launched before the Real Estate (Regulation and Development) Act (RERA) came into force. Of the resolved cases, 23,661 were linked to 3,523 pre-RERA projects, while 6,218 complaints pertained to 2,269 projects registered after the regulator's creation. Currently, Maharashtra has 51,481 registered projects, with complaints filed against 5,792 of them.
Complainants who have been waiting for years are hopeful that the authority will maintain this momentum. 'This should not be just a phase; it should be carried out continuously for it to remain effective,' said a complainant who recently had his first hearing.
Frequently Asked Questions
How many complaints did MahaRERA dispose of between October 2024 and July 2025?
MahaRERA disposed of 5,267 complaints between October 2024 and July 2025.
What are the main issues homebuyers approach MahaRERA for?
Homebuyers approach MahaRERA with issues such as delayed possession, poor construction quality, and missing amenities.
How has MahaRERA improved the grievance redressal process?
MahaRERA has implemented a system where hearings are fixed within one or two months of registering a complaint, a significant improvement from previous delays.
What is the three-step scrutiny process for new projects?
Every new project is subject to a three-step scrutiny process involving legal, financial, and technical evaluations by independent panels.
How many complaints has MahaRERA received since its inception in May 2017?
Since its inception in May 2017, MahaRERA has received 30,833 complaints, of which 23,726 have been resolved.
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