MahaRERA Resolves Over 6,000 Complaints in 2025, Achieving 137% Disposal Rate

The Maharashtra Real Estate Regulatory Authority (MahaRERA) has reported a significant achievement in 2025 by resolving 6,045 complaints filed by homebuyers, compared to the 5,073 complaints registered during the same year, according to official data. The regulator has been prioritizing the disposal of older pending cases to ensure that homebuyers receive timely resolutions.

On March 16, MahaRERA stated that, during its first seven years of operation, the complaint disposal rate ranged from 50% to 70%. However, this rate has now increased to 127%, with a remarkable 137% disposal rate achieved in 2025 alone.

MahaRERA has been taking prompt action on new complaints by initiating the hearing process within a couple of months of their registration. Every year, around 5,000 complaints are registered. Currently, although the number of pending complaints is around 6,000, the hearing process for almost all existing complaints has already begun, except for those filed in the last couple of months.

According to MahaRERA, the regulator was established in May 2017 and maintained a complaint disposal rate of 50% to 70% during its initial years. However, in the last two years, the case resolution rate has risen significantly to 127%. During this period, 10,235 complaints were filed, while a total of 13,003 complaints were disposed of.

A homebuyer invests their lifetime savings to purchase a residence. Due to various reasons, some housing projects may experience delays in handing over possession, substandard construction quality, or missing facilities and amenities promised by developers. In such scenarios, it is MahaRERA’s responsibility to protect homebuyers’ interests. Therefore, complaints registered with MahaRERA should be acknowledged promptly, and appropriate relief should be provided.

As a result, in 2025, while 5,073 complaints were filed, 6,945 complaints were resolved, achieving a record disposal rate of 137%. Previously, in 2024, 3,868 complaints were filed, but 4,775 complaints were resolved, marking a disposal rate of 123%.

According to official data from MahaRERA, 1,324 complaints were reported in 2017, with a disposal rate of 27%. In 2018, the number of complaints rose to 4,253, while the disposal rate improved to 56%. In 2019 and 2020, the number of complaints stood at 4,376 and 3,049, respectively, with disposal rates of 71% and 53%.

In 2021, a total of 3,554 complaints were reported, with a disposal rate of 57%. This increased to 79% in 2022, when 3,312 complaints were filed. Meanwhile, in 2023, 2024, and 2025, MahaRERA reported 4,006, 3,868, and 5,073 complaints, respectively. The disposal rates for these years were 70%, 123%, and 137%.

MahaRERA's consistent efforts to improve its complaint disposal rate reflect its commitment to protecting homebuyers' interests and ensuring transparency in the real estate sector. The authority's proactive approach to resolving complaints and addressing the concerns of homebuyers is a significant step towards building trust and confidence in the real estate market.