MahaRERA's Conciliation Forums Resolve 30% of Homebuyer Complaints in Maharashtra
The Maharashtra Real Estate Regulatory Authority's Conciliation Forums have successfully resolved 30% of homebuyer complaints, indicating a growing popularity and effectiveness of these forums across the state.
MahareraHomebuyer ComplaintsConciliation ForumsReal EstateMaharashtraReal Estate MaharashtraOct 21, 2024
MahaRERA was established to regulate the real estate sector and protect the interests of homebuyers. Initially, the conciliation forums were limited to the Mumbai and Pune regions in 2018. However, the number has now expanded to 52 forums across various cities including Nashik, Nagpur, Thane, Kalyan, Navi Mumbai, Palghar, Raigad, Vasai, and Mira Road. These forums are actively hearing and resolving grievances, with the Mumbai forum leading the way by addressing 562 complaints, followed by Pune with 530 grievances.
The forums in Thane, Navi Mumbai, and Palghar have also made notable contributions, resolving 201, 169, and 105 complaints, respectively. Other regions like Kalyan, Vasai, Nagpur, Mira Road, Raigad, and Nashik have also seen positive outcomes, although on a smaller scale.
When a homebuyer lodges a complaint, the complainant is given the option to resolve the issue through the conciliation forum during the first hearing. This process ensures that the complainant's rights are fully protected. The complaint is only forwarded to the forum after the complainant consents, and a resolution is considered only when both parties agree to the terms and conditions. In cases where the settlement terms are not fulfilled, the complainant can seek further recourse from MahaRERA, ensuring that the grievance is not dismissed without the complainant's consent.
MahaRERA Chairman Manoj Saunik emphasized the authority's commitment to resolving homebuyer complaints proactively. 'We take every effort to ensure that homebuyers' issues are addressed promptly and fairly,' he said. 'In cases of deadlock, the complainant always has the option to re-approach MahaRERA for further assistance.'
The increasing number of forums and the growing success rate in resolving complaints indicate that MahaRERA is making a positive impact in the real estate sector, providing homebuyers with a reliable and effective mechanism to address their concerns.
Frequently Asked Questions
How many homebuyer grievances have been resolved by MahaRERA's Conciliation Forums?
MahaRERA's Conciliation Forums have resolved 1,749 grievances out of a total of 5,958 cases, marking a success rate of 30%.
When were the conciliation forums initially set up, and how many were there?
The conciliation forums were initially set up in 2018, with a fewer number of forums in the Mumbai and Pune regions.
How many conciliation forums are currently operational in Maharashtra?
There are currently 52 conciliation forums operational in Maharashtra, covering various cities including Nashik, Nagpur, Thane, Kalyan, Navi Mumbai, Palghar, Raigad, Vasai, and Mira Road.
What is the typical time frame for resolving complaints through the conciliation forums?
The conciliation forums are mandated to resolve complaints within 60 days, and in exceptional cases, within 90 days.
What happens if the settlement terms are not fulfilled?
If the settlement terms are not fulfilled, the complainant can seek further recourse from MahaRERA, ensuring that the grievance is not dismissed without the complainant's consent.
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