NoBroker’s Ambitious Leap into Conversational AI SaaS with ConvoZen.AI
India’s first proptech unicorn, NoBroker, has ventured into the highly competitive Conversational AI Cloud market with its new platform, ConvoZen.AI. This strategic move leverages NoBroker’s extensive experience in customer interactions to deliver advance
ProptechSaasConversational AiNobrokerConvozenaiReal EstateFeb 25, 2025
This move is part of NoBroker's broader strategy to diversify its portfolio and tap into new revenue streams.
Today, the company launched an end-to-end Conversational AI cloud designed for monitoring and automating customer conversations called ConvoZen.AI.
Leveraging its years of experience in the real estate business and by building its own AI-driven conversational platform, NoBroker aims to bring higher efficiencies to its core proptech business while making an entry into the SaaS market.
The platform serves diverse industries such as BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and Ecommerce.
Company sources say that ConvoZen.AI has been rigorously tested across a range of complex use cases both within and outside of NoBroker.com.
NoBroker’s foray into Conversational AI is a logical diversification strategy, leveraging its expertise in handling customer conversations to build a scalable, AI-driven SaaS business.
This move enables NoBroker to tap into new revenue streams and serves as a de-risking strategy, as the real estate business is prone to seasonal headwinds and tailwinds.
It does look like a smart move on the part of NoBroker to become a company with a diversified portfolio and chart out strategies aimed at accelerating revenues.
However, in a highly evolving and competitive space, how does NoBroker plan to carve out differentiation in the Conversational AI SaaS market? Akhil Gupta, Co-founder & CPTO of NoBroker, provided insights into the value proposition of ConvoZen in his presentation.
Frequently Asked Questions
What is NoBroker's new platform, ConvoZen.AI?
ConvoZen.AI is an end-to-end Conversational AI cloud platform designed by NoBroker to monitor and automate customer conversations. It leverages AI-driven conversational intelligence to enhance customer engagement and operational efficiency across various industries.
Why is NoBroker venturing into the Conversational AI Cloud market?
NoBroker is venturing into the Conversational AI Cloud market to diversify its portfolio, tap into new revenue streams, and de-risk its business from the seasonal headwinds and tailwinds of the real estate industry.
What are the key features of ConvoZen.AI?
ConvoZen.AI offers a complete suite of features, including Voice and Non-Voice Agents in multiple languages, Analytics, Monitoring, Coaching, and Quality Control for large customer-facing teams. It also supports multilingual interactions and provides machine-readable insights from customer conversations.
How has ConvoZen.AI helped NoBroker's clients?
ConvoZen.AI has helped NoBroker's clients, such as Cars24, LendingKart, LeapScholar, and Tata AIG, reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency by providing advanced conversational intelligence and operational support.
What is the future goal of ConvoZen.AI?
The future goal of ConvoZen.AI is to become the leading AI-powered conversation intelligence platform for mid-to-enterprise-level businesses by revolutionizing customer engagement through a fully AI-driven workflow, from pre-contact virtual assistants to post-contact analytics.
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