PM Modi Urges Full Redressal of Homebuyers' Grievances in Real Estate Sector
In a recent Pragati meeting, Prime Minister Narendra Modi emphasized the importance of complete redressal of homebuyers' grievances rather than just the disposal of complaints, urging state officials to ensure strict compliance with RERA provisions.
Real EstateHomebuyersReraPm ModiPragati MeetingReal EstateMay 28, 2025
Modi pointed out that merely totting up redressal numbers isn’t enough. He directed all state chief secretaries to hold regular reviews and ensure that there is 'complete redressal' of homebuyers’ grievances. Sources said that to the discomfort of officials, the PM, while reviewing 'issues related to RERAs,' mentioned how realtors often send complaints to him about some RERA officers not listening to them unless 'arrangements (vyavastha)' are made.
He instructed the chief secretaries to look into this serious issue. In a statement, the PMO said Modi emphasized the need to improve the quality and timeliness of the disposal of grievances related to the real estate sector to ensure justice and fairness for homebuyers. 'The PM emphasized that strict compliance with RERA provisions is critical for restoring trust in the housing market,' the statement added.
The PM’s call for assessing the quality of disposal of consumer complaints by RERAs comes at a time when questions are being raised about the effectiveness of real estate regulators in executing their orders. This issue has been raised in meetings of the government’s central advisory committee of RERA. As per housing ministry data till May 26, a little over 1.43 lakh complaints have been disposed of, but it doesn’t provide the number of complaints filed.
If a complaint is marked as 'disposed of,' then it must be ensured that the homebuyer has received compensation or possession of the property. 'After passing orders, they put complaints under the disposed of category. We have been challenging this methodology,' said M S Shankar, general secretary of FPCE, an umbrella homebuyers organization that campaigned for the enactment of the real estate regulation law.
TOI has learned that the PM also raised questions about whether all real estate projects are getting registered with the respective RERAs, a mandatory requirement. Pointing out the much lower registration of projects in Uttar Pradesh compared to Maharashtra, Modi asked chief secretaries to deploy people to check the project details of builders from their websites to ensure all are registered. He asked states to ensure the mandatory registration of all eligible real estate projects under the RERA Act, the PMO said.
While reviewing the Mahi Banswara Rajasthan Atomic Power project, the PM also asked the education ministry to include atomic energy in school syllabi to dispel myths about radiation and make nuclear power more acceptable to the public. He said that the country will need nuclear energy to meet future power demands.
Highlighting the adverse impact of project delays such as the Integrated Anandapur Barrage Project, which has been under construction for over 20 years and seen costs increase from Rs 590 crore to Rs 3,000 crore, the PM reiterated that such setbacks deprive citizens of essential services and infrastructure. Sources said he also pointed out that the same issues of land acquisition, forest, and other clearances are often flagged as causes of delay in most infrastructure projects. 'The PM said these need to be resolved by officers themselves,' a source added.
TOI has learned that Cabinet Secretary T V Somanathan gave an update on the actions taken after the last Pragati meeting, where the PM had issued directions. Sources said Somanathan informed that officers have been deployed to visit different states to take stock of Jal Jeevan Mission projects. The PM had flagged in the last meeting that he had been receiving several complaints regarding the piped drinking water program in rural areas and had sought field visits of Central government officers to find the nature of problems and suggest solutions.
Sources said a large share of complaints identified were no supply of water even after laying pipelines, homes still waiting for getting taps within premises, and poor quality water. They added that Somanthan also told the PM that a module on land acquisition is being prepared to train new recruit civil servants and improve land records in border areas in Arunachal Pradesh.
Frequently Asked Questions
What is the Pragati meeting?
The Pragati meeting is a monthly review meeting chaired by Prime Minister Narendra Modi to monitor the progress of various government projects and address issues related to their implementation.
What did PM Modi emphasize in the recent Pragati meeting regarding RERA?
PM Modi emphasized the need for complete redressal of homebuyers' grievances rather than just the disposal of complaints, and urged state officials to ensure strict compliance with RERA provisions.
Why is the registration of all real estate projects mandatory under the RERA Act?
The registration of all real estate projects is mandatory under the RERA Act to ensure transparency, accountability, and compliance with regulations, which helps in restoring trust in the housing market.
What issues were raised about the effectiveness of RERA in handling complaints?
Questions were raised about whether homebuyers are truly satisfied with the disposal of complaints and whether all real estate projects are getting registered with the respective RERAs.
What other initiatives did PM Modi discuss in the meeting?
PM Modi also discussed the need to include atomic energy in school syllabi to dispel myths about radiation, and the importance of addressing project delays and ensuring the resolution of issues like land acquisition and forest clearances.
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