Pune: Private Bus Fares Soar During Diwali; RTO Introduces Helpline for Passenger Complaints
As the festive season kicks into high gear, private bus fares in Pune have surged, leaving passengers frustrated. The RTO has stepped in with a helpline to address these concerns.
DiwaliPrivate Bus FaresRto HelplinePuneComplaintsReal Estate PuneOct 13, 2025
Citizens have expressed frustration over the fare hike, questioning whether such arrangements are passenger-friendly or meant for special interests. “This increase has been imposed only during Diwali without any clear reason,” said a commuter. “It feels like a deliberate attempt to take advantage of passengers’ compulsion.”
In response, the Regional Transport Office (RTO) has launched a helpline for filing complaints against arbitrarily high ticket prices. Passengers can report cases by calling 8275330101 or emailing [email protected]. While filing a complaint, citizens are required to provide their name, mobile number, and a photo of the ticket.
The RTO has assured that strict action will be taken against bus drivers charging excessive fares. Authorities emphasized that passengers should not hesitate to report unfair pricing, ensuring that festive travel remains fair and transparent.
The RTO's initiative aims to maintain the integrity of the transport system during the festive season, ensuring that travelers can enjoy their journeys without financial burden. Passengers are encouraged to stay vigilant and use the helpline to report any unfair practices they encounter.
Frequently Asked Questions
Why have private bus fares increased during Diwali?
Private bus fares have increased during Diwali due to high demand and limited availability of alternative transportation options like railway tickets. This surge is often seen as a way for bus operators to capitalize on the festive season.
What can passengers do if they encounter high fares?
Passengers can report high fares to the RTO helpline by calling 8275330101 or emailing [email protected]. They should provide their name, mobile number, and a photo of the ticket for a thorough investigation.
Will the RTO take action against bus operators charging excessive fares?
Yes, the RTO has assured that strict action will be taken against bus operators found to be charging excessive fares. Passengers are encouraged to report any unfair pricing practices.
How can passengers ensure their travel remains fair and transparent?
Passengers can ensure fair and transparent travel by staying informed about fare rates, using the RTO helpline to report any issues, and providing all required details when filing a complaint.
What is the RTO's role in regulating private bus fares?
The RTO's role is to monitor and regulate private bus fares to ensure they are fair and reasonable. They provide a helpline and other resources for passengers to report any unfair practices and take necessary actions against violators.
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