Technical Glitches Hinder Online Property Title Change Submissions in Pune
The Pune Municipal Corporation's (PMC) mandatory online submission for property title changes has faced several technical issues, causing frustration among residents. Despite the online requirement, physical submissions are now being accepted to alleviate the problems.
PuneProperty Title ChangeOnline SubmissionsTechnical GlitchesPmcReal Estate PuneJul 31, 2025
Avinash Sakpal, head, PMC Property Tax Department, said, “Some citizens are facing difficulties in uploading documents for title change. Earlier, we were instructed to keep the process strictly online, but I issued a new circular last week directing officials to also accept physical documents if citizens are unable to upload them. Both online and offline modes are available now.”
Since June this year, PMC had made it compulsory to submit documents online for title change requests. As a result, regional ward offices stopped accepting physical submissions, leaving many citizens unable to complete the process due to website-related issues.
Typically, after purchasing a resale property, new owners are required to apply for a title change by submitting the sale agreement and supporting documents. Given Pune’s large resale property market, the number of title change applications is significant.
Jayashree Patil, a resident, said, “I’ve been visiting the Dhankawdi-Sahakarnagar ward office since April. At first, they told me to come back next month as staff were busy distributing tax bills. In June, they informed me that I could only apply online. My son, who works in an IT company, tried several times to upload the documents, but the site wouldn’t work. When I asked the staff, they said they couldn’t accept physical documents.”
Another resident, Ramesh Satpute, shared a similar experience. “I bought a resale flat and didn’t apply for the title change immediately. Later, when I visited the office, some people told me they could do it for ₹2,000. But I’m retired and wanted to do it myself. In May, the office refused to accept my documents. Suddenly, the system went fully online. Now I can’t upload the documents and have no choice but to hire an agent. Ironically, even with the online system, we still need to visit the PMC office to submit hard copies. So, what’s the point of calling it an online process?”
Frequently Asked Questions
What is the main issue facing citizens in Pune regarding property title changes?
Many citizens in Pune are facing technical glitches when trying to submit property title change documents online, which has made the process difficult and frustrating.
What action has the Pune Municipal Corporation (PMC) taken to address these issues?
The PMC has issued a new circular directing officials to accept physical documents if citizens are unable to upload them online, allowing both online and offline submissions.
When did the PMC make it mandatory to submit property title change documents online?
The PMC made it mandatory to submit property title change documents online starting from June this year.
Why is the property title change process significant in Pune?
Pune has a large resale property market, which means a significant number of title change applications are required, making the process an important one for many residents.
What is the experience of residents trying to submit documents online?
Residents report multiple issues, including website errors, difficulty in uploading documents, and the need to visit the PMC office for physical submissions, despite the online requirement.
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