UP RERA Launches Online System to Combat Illegal Transfer Charges by Builders

The Uttar Pradesh Real Estate Regulatory Authority (UP-RERA) has adopted a homebuyer-friendly approach by launching an online system for filing complaints against builders who impose illegal transfer fees on the heirs of homeowners after their demise. This move aims to enhance transparency and protect consumer rights in the real estate sector.

In a press release dated May 8, 2026, UP RERA announced that the online complaint filing process is now live on its portal. Complaints can be filed under Form-M through the official UPRERA portal, ensuring greater transparency and consumer protection.

This initiative follows the implementation of the 10th Amendment to the UPRERA General Regulations, 2019 (2747/0U.P. RERA/Regulation/2026). The amendment clearly prescribes the maximum permissible transfer and processing charges that builders/promoters can levy during transfer of allotment or succession cases. Any demand beyond the prescribed limit can now be challenged directly before the Authority through the e-court system.

The press release also stated that with the online complaint filing mechanism operational, allottees (homeowners) can directly approach the Authority and seek relief against unlawful demands. The online process is expected to improve accountability among promoters and promote fair practices in the real estate sector.

Steps to File Complaint on UPRERA Portal about Illegal Transfer Charges

According to the press release, allottees seeking relief against illegal transfer charges can file complaints online through the following process:

1. Step 1: Visit the official UPRERA portal – up-rera.in 2. Step 2: Click on the “Login” option. 3. Step 3: Select “e-Court Login/Sign-Up”. 4. Step 4: Login using OTP verification or email ID and password. 5. Step 5: Fill the complaint under Form-M. 6. Step 6: Under “Relief Sought,” select the “Others” option. 7. Step 7: Select “Unlawful Transfer Charges” under the “Ground of Complaint”. 8. Step 8: Upload all necessary supporting documents. 9. Step 9: Pay the prescribed complaint fee of Rs 1,000.

What is the New Amendment Which Capped the Transfer Charges for Legal Heirs of Homeowners?

The amendments are specifically for transfer charges after the death of the homeowners. Under the amended Regulation 47(c), promoters/builders are prohibited from executing any new or revised Agreement for sale or lease with the assignee or successor-in-interest. Instead, only an endorsement is to be made in the existing agreement for sale/lease along with necessary updating of records by the builder/promoter.

The amendment provides significant relief in family transfer cases. In the event of the death of an allottee, the promoter cannot charge a processing fee exceeding Rs 1,000 if the successor-in-interest is a family member. The successor will be required to submit documents including the death certificate of the original allottee, a succession certificate issued by the competent authority, and No Objection Certificates (NOCs) from surviving legal heirs.

Similarly, if the transfer or assignment is made to another family member, the promoter can charge a maximum processing fee of only Rs 1,000. In cases where the assignee or successor-in-interest is not a family member, the promoter cannot charge more than Rs 25,000 as processing fees.

According to the press release, the latest initiative by UPRERA is being seen as a strong consumer-centric reform aimed at curbing arbitrary charges imposed by builders and developers. In several instances, allottees had reportedly been asked to pay excessive transfer charges amounting to lakhs of rupees, causing financial hardship and delays in transfer procedures.