UP RERA Resolves 76% of Complaints: Addressing Housing Delays and Possession Issues
Uttar Pradesh RERA has successfully resolved 76% of the complaints it received this year, with the majority of issues related to housing project delays and possession problems. The key real estate hubs of Lucknow, Ghaziabad, Gautam Buddha Nagar, Varanasi, and Meerut account for the majority of these complaints.
Up ReraReal EstateHousing DelaysPossession IssuesConsumer ComplaintsReal EstateSep 08, 2025
Since its inception, U.P. RERA has received 58,545 complaints under the RERA Act, accounting for 39% of all consumer complaints filed across the country. Nearly 40% of the total complaints resolved nationwide have been addressed by the Authority, which has maintained a disposal rate of 85.20%, well above most other states.
The majority of complaints come from the state’s key real estate hubs such as Lucknow, Ghaziabad, Gautam Buddha Nagar, Varanasi, and Meerut. These districts, being key hubs of real estate development, account for the majority of issues related to housing projects and possession delays. By addressing grievances in these high-demand districts, UP RERA has been instrumental in safeguarding the rights of homebuyers and promoting balanced growth in the sector.
"UP RERA has been working with a mission to safeguard the rights of homebuyers and bring transparency in the real estate sector. The high rate of complaint disposal reflects the Authority’s efficiency and commitment towards timely justice. We will continue to strengthen our efforts to ensure accountability of promoters and protect the interests of consumers across the state," said Sanjay Bhoosreddy, chairman of UP RERA.
On September 3, the regulatory authority flagged concerns over developers allegedly diverting homebuyers’ payments to unauthorised accounts. RERA has urged allottees to promptly report such violations through its dedicated grievance platform. "The misuse of this system by certain promoters is unacceptable and will not be tolerated," Bhoosreddy had said.
As per RERA norms, developers must route all payments through the designated collection account for each project and disclose this information in promotional material and buyer documents. From this account, 70% of funds are transferred daily into an escrow account to be used exclusively for project development, ensuring timely completion and delivery. However, the regulator noted several cases of promoters bypassing these rules, prompting the introduction of the reporting feature to tighten oversight.
Frequently Asked Questions
What is UP RERA?
UP RERA (Uttar Pradesh Real Estate Regulatory Authority) is a regulatory body established under the RERA Act to oversee and regulate the real estate sector in Uttar Pradesh, India.
What percentage of complaints has UP RERA resolved this year?
UP RERA has resolved 76% of the complaints it received this year.
What are the main issues addressed by UP RERA?
The main issues addressed by UP RERA include housing project delays and possession issues.
Which districts in Uttar Pradesh account for the majority of complaints?
The majority of complaints come from Lucknow, Ghaziabad, Gautam Buddha Nagar, Varanasi, and Meerut.
What measures has UP RERA taken to address the misuse of funds by developers?
UP RERA has introduced a reporting feature to tighten oversight and has flagged concerns over developers diverting homebuyers’ payments to unauthorised accounts, urging allottees to report such violations.
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