UP RERA: Strengthening Consumer Confidence in the Real Estate Sector
The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has emerged as a leading regulatory body in India, achieving significant success in resolving consumer complaints and enhancing trust in the real estate sector.
Up ReraReal EstateConsumer ComplaintsHomebuyersTransparencyReal Estate NewsSep 07, 2025
Through consistent efforts, the Authority has strengthened consumer confidence in the real estate sector by ensuring timely redressal of grievances related to the possession of housing units, refund of money, and payment of delayed interest by promoters. Making the above claims here on Sunday, an official spokesman stated that since its establishment, UP RERA has become a trusted platform for homebuyers to raise their concerns. Till date, 58,545 complaints have been registered under Section 31 of the RERA Act in Form ‘M’.
This accounts for 39 per cent of the total consumer complaints filed across the country, making U.P. RERA the leading forum for grievance redressal in India. Out of these, the Authority has already disposed of 50,812 complaints, which represents nearly 40 per cent of the total complaints resolved nationwide. With a disposal rate of 85.20 per cent, UP RERA has consistently outperformed most other states, reflecting its commitment to accountability and consumer welfare.
In the ongoing year 2025 alone, 2,394 complaints have been filed with U.P. RERA. Of these, 1,810 complaints have already been resolved, showcasing the Authority’s proactive and time-bound approach. This achievement highlights the institution’s capacity to deal with a large volume of grievances efficiently while maintaining fairness and transparency in the process.
The distribution of complaints also reflects the growth trajectory of urban centers in the state. The top five districts in terms of consumer complaints are Gautam Buddh Nagar, Lucknow, Ghaziabad, Varanasi, and Meerut. These districts, being key hubs of real estate development, account for the majority of issues related to housing projects and possession delays. By addressing grievances in these high-demand districts, U.P. RERA has been instrumental in safeguarding the rights of homebuyers and promoting balanced growth in the sector.
Commenting on this milestone, Sanjay Bhoosreddy, Chairman, UP RERA, said, 'UP RERA has been working with a mission to safeguard the rights of homebuyers and bring transparency in the real estate sector. The high rate of complaint disposal reflects the Authority’s efficiency and commitment towards timely justice. We will continue to strengthen our efforts to ensure accountability of promoters and protect the interests of consumers across the state.'
Frequently Asked Questions
What is UP RERA?
UP RERA stands for Uttar Pradesh Real Estate Regulatory Authority. It is a regulatory body established under the RERA Act to oversee and regulate the real estate sector in Uttar Pradesh, ensuring transparency and accountability.
How many complaints has UP RERA resolved?
As of the latest data, UP RERA has resolved 50,812 out of 58,545 complaints, representing a disposal rate of 85.20 per cent.
Which districts have the highest number of consumer complaints?
The top five districts with the highest number of consumer complaints are Gautam Buddh Nagar, Lucknow, Ghaziabad, Varanasi, and Meerut.
What is the mission of UP RERA?
The mission of UP RERA is to safeguard the rights of homebuyers, bring transparency to the real estate sector, and ensure accountability of promoters.
How does UP RERA handle complaints?
UP RERA handles complaints through a structured process, ensuring timely redressal of grievances related to the possession of housing units, refund of money, and payment of delayed interest by promoters.
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