Yes Bank Plans Strategic Retail Growth with Focus on Internal Customers
Yes Bank, led by Executive Director Rajan Pental, is set to resume growth in its retail segment in FY26, with a strong focus on internal customers and a conservative target of 10-12%.
Yes BankRetail GrowthInternal CustomersRajan PentalBanking StrategyReal Estate NewsJun 01, 2025
In an interview with Business Standard, Pental highlighted the bank's strategic approach. He mentioned that Yes Bank has been working diligently to strengthen its technology and distribution capabilities over the past year. This foundation is now set to support the bank's growth ambitions in the retail segment.
According to Pental, the bank has the potential to grow its retail book by up to 30% if it so desires. However, the focus remains on sustainable and controlled growth. The bank plans to monitor the market closely while continuing to enhance its distribution network and technological infrastructure.
The emphasis on internal customers is a key component of Yes Bank's strategy. By prioritizing the needs and preferences of its existing customer base, the bank aims to build stronger relationships and drive loyalty. This approach is expected to not only boost customer satisfaction but also contribute to the bank's overall growth and stability.
Pental also noted that the bank's conservative growth target of 10-12% is designed to ensure that the bank can maintain a balanced and sustainable growth trajectory. This cautious approach is particularly important in the current economic climate, where market conditions can be unpredictable.
Yes Bank's strategic focus on internal customers and controlled growth is part of a broader initiative to enhance the bank's competitive position in the retail segment. The bank is committed to leveraging its technological advancements and distribution capabilities to deliver superior services and products to its customers.
Overall, Yes Bank's plans for FY26 reflect a well-thought-out strategy that balances growth with sustainability. By focusing on internal customers and maintaining a conservative approach, the bank is well-positioned to achieve its goals and continue to thrive in the competitive banking landscape.
Frequently Asked Questions
What is Yes Bank's growth target for FY26?
Yes Bank has set a conservative growth target of 10-12% for the current fiscal year, FY26.
Why is Yes Bank focusing on internal customers?
Yes Bank is focusing on internal customers to build stronger relationships and drive loyalty, which will contribute to the bank's overall growth and stability.
What was Yes Bank's strategy in FY25?
In FY25, Yes Bank consciously de-grew its retail book to strengthen technology and distribution capabilities.
How does Yes Bank plan to monitor the market?
Yes Bank plans to monitor the market closely while continuing to enhance its distribution network and technological infrastructure.
What is the potential growth of Yes Bank's retail book?
Yes Bank has the potential to grow its retail book by up to 30% if it so desires, according to Executive Director Rajan Pental.
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