Mumbai Airport Mayhem: IndiGo Passengers Stranded for Hours Due to Technical Issues
Mumbai Airport Chaos: IndiGo fliers to Doha stranded for hours, passengers complain of poor communication
Mumbai AirportIndigoFlight DelaysPassenger GrievancesAirline ServicesReal Estate MumbaiSep 15, 2024
The passengers, including children, reported being confined to the aircraft for nearly five hours before being deboarded and taken to the immigration area at Mumbai airport. According to reports, between 250 to 300 passengers were affected. Many expressed frustration at the lack of communication from both the airline and airport officials.
One passenger, travelling with his wife and child, shared his ordeal 'We were not allowed to deboard the plane because immigration was over.' After protesting, passengers were moved to a holding area but felt abandoned, with no official providing clear information.
Adding to the passengers' frustrations, one flyer mentioned that no food or water was provided during the prolonged wait. 'It is chaos over here. People are worried as their jobs are at risk. Passengers are waiting with their children,' the passenger added.
Though no formal statement had been released by IndiGo at the time, the airline did respond to a complaint on X (formerly Twitter) about the situation. A user claimed the delay was caused by a 'technical problem' and that the immigration authorities were not permitting passengers to deboard. IndiGo responded 'Hi, we sincerely regret the inconvenience. We request you to kindly share your contact number via DM so we may connect with you over a call. ~Laurette.'
This is not the first instance of passenger grievances with airlines in recent days. Just a day earlier, passengers on a SpiceJet flight from Delhi to Darbhanga in Bihar expressed anger after the airline reportedly cancelled their flight just five minutes before boarding. Several passengers noted that flight cancellations on this route have been frequent in recent months.
Despite these disruptions, SpiceJet has yet to issue an official statement. The repeated flight cancellations and delays are raising concerns among fliers about the reliability of services on these routes.
As the situation continues to unfold, passengers affected by such incidents are calling for better communication and timely updates from airlines to prevent similar chaos in the future.
Information
IndiGo is a leading Indian low-cost airline that operates both domestic and international flights. The airline has been expanding its services in recent years, but has also faced criticism for its handling of passenger grievances.
IndiGo is a subsidiary of InterGlobe Aviation Limited, an Indian business conglomerate. The airline operates a fleet of over 200 aircraft and serves over 60 destinations worldwide.
Frequently Asked Questions
What happened to the IndiGo flight from Mumbai to Doha?
The flight was delayed due to a technical issue, leaving hundreds of passengers stranded at the airport.
How many passengers were affected by the delay?
Between 250 to 300 passengers were affected by the delay.
What was the response of IndiGo to the situation?
IndiGo responded to a complaint on X (formerly Twitter) and apologized for the inconvenience, but did not provide a formal statement.
Have there been other instances of passenger grievances with airlines recently?
Yes, passengers on a SpiceJet flight from Delhi to Darbhanga in Bihar expressed anger after the airline cancelled their flight just five minutes before boarding.
What are passengers calling for in the wake of these incidents?
Passengers are calling for better communication and timely updates from airlines to prevent similar chaos in the future.
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