Mumbai Metro Line 3 Launches WhatsApp Ticketing: A Greener, Smarter Commute
The Mumbai Metro Rail Corporation (MMRC) has introduced a WhatsApp-based ticketing system for Metro Line 3, enhancing convenience and promoting eco-friendly travel.
Mumbai MetroWhatsapp TicketingEcofriendly TravelPublic TransportQr TicketsReal Estate MumbaiOct 14, 2025
The Aqua Line stretches from Cuffe Parade in South Mumbai to Aarey JVLR in the north-western part of the city. To use the service, commuters can simply send “Hi” to +91 98730 16836 or scan QR codes displayed at metro stations. The platform allows users to create up to six QR tickets in a single transaction and supports multiple payment options, including UPI, debit, and credit cards. Payments made via UPI come with no additional charges, while card transactions incur minimal fees. By eliminating paper tickets, the initiative promotes eco-friendly and sustainable travel.
Speaking about the launch, MMRC Managing Director Ashwini Bhide highlighted that the system is part of MMRC’s broader commitment to delivering efficient, seamless, and sustainable commuting experiences for Mumbai residents. Powered by PeLocal Fintech Pvt Ltd, the WhatsApp ticketing system ensures passengers can book tickets quickly and conveniently without installing extra apps.
The introduction of WhatsApp ticketing complements recent advancements in the city’s transport infrastructure. Last week, Prime Minister Narendra Modi launched the Mumbai One mobile app, which allows integrated ticketing across metros, public buses, and suburban railways. He also inaugurated the final phase of the 33.5-kilometre Metro Line 3, enhancing connectivity across the metropolis.
WhatsApp-based ticketing is already operational on Mumbai Metro Line 2A and Line 7, as well as on the Delhi Metro network, demonstrating its growing adoption across India. With this technology, MMRC is making urban commuting faster, smarter, and greener, paving the way for a modernized, paperless public transport system.
In summary, the new WhatsApp-based ticketing system on Metro Line 3 allows commuters to generate QR tickets instantly via WhatsApp or QR codes. The service supports up to six tickets per transaction, multiple payment methods, and promotes paperless travel. Already in use on other metro lines, it complements the new Mumbai One app for integrated ticketing.
Frequently Asked Questions
How do I use the WhatsApp-based ticketing system on Mumbai Metro Line 3?
To use the WhatsApp-based ticketing system, send ‘Hi’ to +91 98730 16836 or scan QR codes displayed at metro stations. You can create up to six QR tickets in a single transaction and pay via UPI, debit, or credit cards.
What payment options are available for the WhatsApp ticketing system?
The system supports multiple payment options, including UPI, debit cards, and credit cards. UPI payments come with no additional charges, while card transactions may incur minimal fees.
Is the WhatsApp-based ticketing system available on other metro lines in Mumbai?
Yes, the WhatsApp-based ticketing system is already operational on Mumbai Metro Line 2A and Line 7, in addition to the Delhi Metro network.
How does the Mumbai One app complement the WhatsApp ticketing system?
The Mumbai One app allows integrated ticketing across metros, public buses, and suburban railways, making it a comprehensive solution for public transport in Mumbai.
What are the benefits of the WhatsApp-based ticketing system?
The system promotes eco-friendly and sustainable travel by eliminating paper tickets. It also offers a convenient and efficient way to book tickets without needing a separate mobile application.
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