NoBroker Unveils ConvoZen.AI: Transforming Customer Engagement with Advanced Conversational AI
NoBroker, India's leading real estate platform, has launched ConvoZen.AI, a cutting-edge conversational AI cloud designed to revolutionize customer interactions in various sectors. This comprehensive SaaS product offers a suite of features for voice and n
Conversational AiCustomer EngagementSaasNobrokerAi ModelsReal EstateFeb 27, 2025
This powerful, end-to-end conversational AI cloud is designed to monitor and automate customer conversations, providing a robust solution for businesses across diverse sectors.
ConvoZen.AI, now available as a SaaS product, has been rigorously tested and is already serving clients in sectors such as BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and Ecommerce.
At a recent press event, NoBroker showcased the capabilities of ConvoZen.AI in a live demo.
Initially developed to address critical operational challenges within NoBroker's own large-scale customer engagement operations, the platform offers a comprehensive suite of features.
These include voice and non-voice agents in multiple Indian languages, including English and Hindi, along with advanced analytics, monitoring, coaching, and quality control for large customer-facing teams.
The company also announced the open sourcing of some of its indic models for customer support and use cases, demonstrating remarkable performance in regional languages like Tamil and Telugu, and appointment booking flows with virtual agents.
The demonstration highlighted voice agents with human-like tonality, low latency, and multilingual support.
Key features such as Automated QA, Agent Copilot, and Compliance Monitoring were showcased using real customer data.
Existing clients like Cars24, LendingKart, LeapScholar, and Tata AIG shared testimonials, emphasizing how ConvoZen.AI has helped them reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency.
ConvoZen.AI is powered by in-house developed models that deliver state-of-the-art capabilities in understanding vernacular speech.
These models offer superior speed, accuracy, and cost-effectiveness compared to other AI models currently available.
Recognizing that NoBroker.com users often communicate in their native languages, developing this capability was crucial.
The models are trained on over 45,000 hours of actual contact center conversations, ensuring they are finely tuned to the specific needs of Indian businesses.
\
Frequently Asked Questions
What is ConvoZen.AI?
ConvoZen.AI is a comprehensive conversational AI cloud developed by NoBroker, designed to monitor and automate customer conversations. It offers features such as voice and non-voice agents, analytics, monitoring, coaching, and quality control.
Who can benefit from ConvoZen.AI?
ConvoZen.AI is beneficial for businesses across various sectors including BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and Ecommerce. It helps reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency.
How is ConvoZen.AI different from other conversational AI solutions?
ConvoZen.AI is built using in-house developed models that offer superior speed, accuracy, and cost-effectiveness. It is specifically designed to handle vernacular speech and is optimized for Indian regional languages, making it suitable for businesses operating at a Bharat scale.
What is the significance of NoBroker open sourcing some of its indic models?
By open sourcing some of its indic models, NoBroker is enabling broader access to advanced customer support and use cases. This promotes innovation and helps businesses leverage cutting-edge AI capabilities.
How does ConvoZen.AI ensure compliance and quality control in customer interactions?
ConvoZen.AI includes features such as Automated QA, Agent Copilot, and Compliance Monitoring, which help ensure that customer interactions are compliant with regulations and meet high standards of quality.
Related News Articles
Financial Stocks Show Promise, Real Estate Overvalued: Samir Arora
Samir Arora, Founder of Helios Capital, discusses the current market trends, highlighting the potential of certain financial stocks and the overvalued nature of real estate in major cities.
Sharad Pawar’s NCP Prepares for Maharashtra Assembly Elections
The Nationalist Congress Party (NCP) is gearing up for the upcoming Maharashtra assembly elections, scheduled for November 2023. The party, led by veteran politician Sharad Pawar, is strategizing to reclaim lost ground and secure a strong presence in the
Real Estate Resurgence: Top 26 Indian Firms Report Rs 35,000 Crore Sales in Q2
In a notable turnaround, India's top 26 real estate firms have collectively reported sales of Rs 35,000 crore in the second quarter of the financial year. Despite a slowdown earlier, these firms are showing strong signs of recovery and growth.
Jubin Nautiyal Buys Seaside 4 BHK Apartment in Mumbai’s Madh Island for ₹4.94 Crore
Mumbai real estate update: Popular playback singer Jubin Nautiyal has made a significant investment by purchasing a sea-facing 4 BHK apartment in the prestigious Raheja Exotica building located in Madh Island, Mumbai.
DOGE's Behest Could Lead to Closure of Numerous Federal Offices, Internal Records Show
Internal documents from the General Services Administration (GSA) reveal a potential large-scale closure of federal offices, following DOGE's directives. The move could affect dozens of locations and hundreds of federal employees.
Is Real Estate Set for a Bull Run? Analyzing Market Trends and Expert Insights
The real estate sector is showing promising signs of recovery, with experts like Ajay Bagga predicting significant growth. This article delves into the factors driving the market and what investors can expect in the coming years.