NoBroker Unveils ConvoZen.AI: Transforming Customer Engagement with Advanced Conversational AI
NoBroker, India's leading real estate platform, has launched ConvoZen.AI, a cutting-edge conversational AI cloud designed to revolutionize customer interactions in various sectors. This comprehensive SaaS product offers a suite of features for voice and n
Conversational AiCustomer EngagementSaasNobrokerAi ModelsReal EstateFeb 27, 2025
This powerful, end-to-end conversational AI cloud is designed to monitor and automate customer conversations, providing a robust solution for businesses across diverse sectors.
ConvoZen.AI, now available as a SaaS product, has been rigorously tested and is already serving clients in sectors such as BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and Ecommerce.
At a recent press event, NoBroker showcased the capabilities of ConvoZen.AI in a live demo.
Initially developed to address critical operational challenges within NoBroker's own large-scale customer engagement operations, the platform offers a comprehensive suite of features.
These include voice and non-voice agents in multiple Indian languages, including English and Hindi, along with advanced analytics, monitoring, coaching, and quality control for large customer-facing teams.
The company also announced the open sourcing of some of its indic models for customer support and use cases, demonstrating remarkable performance in regional languages like Tamil and Telugu, and appointment booking flows with virtual agents.
The demonstration highlighted voice agents with human-like tonality, low latency, and multilingual support.
Key features such as Automated QA, Agent Copilot, and Compliance Monitoring were showcased using real customer data.
Existing clients like Cars24, LendingKart, LeapScholar, and Tata AIG shared testimonials, emphasizing how ConvoZen.AI has helped them reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency.
ConvoZen.AI is powered by in-house developed models that deliver state-of-the-art capabilities in understanding vernacular speech.
These models offer superior speed, accuracy, and cost-effectiveness compared to other AI models currently available.
Recognizing that NoBroker.com users often communicate in their native languages, developing this capability was crucial.
The models are trained on over 45,000 hours of actual contact center conversations, ensuring they are finely tuned to the specific needs of Indian businesses.
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Frequently Asked Questions
What is ConvoZen.AI?
ConvoZen.AI is a comprehensive conversational AI cloud developed by NoBroker, designed to monitor and automate customer conversations. It offers features such as voice and non-voice agents, analytics, monitoring, coaching, and quality control.
Who can benefit from ConvoZen.AI?
ConvoZen.AI is beneficial for businesses across various sectors including BFSI, Education, Healthcare, Automotive, Real Estate, Travel, and Ecommerce. It helps reduce costs, improve sales conversions, ensure compliance, and boost agent efficiency.
How is ConvoZen.AI different from other conversational AI solutions?
ConvoZen.AI is built using in-house developed models that offer superior speed, accuracy, and cost-effectiveness. It is specifically designed to handle vernacular speech and is optimized for Indian regional languages, making it suitable for businesses operating at a Bharat scale.
What is the significance of NoBroker open sourcing some of its indic models?
By open sourcing some of its indic models, NoBroker is enabling broader access to advanced customer support and use cases. This promotes innovation and helps businesses leverage cutting-edge AI capabilities.
How does ConvoZen.AI ensure compliance and quality control in customer interactions?
ConvoZen.AI includes features such as Automated QA, Agent Copilot, and Compliance Monitoring, which help ensure that customer interactions are compliant with regulations and meet high standards of quality.
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