The Securities and Exchange Board of India (Sebi) resolved 4,239 investor complaints in April using its online grievance redressal system, SCORES 2.0, marking a significant improvement in complaint resolution times.
SebiScoresInvestor ComplaintsGrievance RedressalOnline Dispute ResolutionReal Estate MumbaiMay 18, 2025
SCORES stands for Sebi Complaints Redress System. It is an online platform that allows investors to file and track complaints against listed companies and registered intermediaries.
Sebi resolved 4,239 complaints in April through the SCORES platform.
On average, it took eight days for entities to submit their Action Taken Reports (ATRs) in April.
If an investor is not satisfied with the initial reply, they can request a First Level Review within 15 days. During this time, the complaint remains pending even if an ATR has been submitted.
The Online Dispute Resolution (ODR) mechanism is an alternative option for investors to resolve their complaints. If selected, the complaint can be marked as resolved through this process.
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