Sebi Resolves Over 4,200 Investor Complaints in April Using SCORES 2.0
The Securities and Exchange Board of India (Sebi) resolved 4,239 investor complaints in April using its online grievance redressal system, SCORES 2.0, marking a significant improvement in complaint resolution times.
SebiScoresInvestor ComplaintsGrievance RedressalOnline Dispute ResolutionReal Estate MumbaiMay 18, 2025
In April, Sebi received 4,341 new complaints. Despite resolving many, the number of pending complaints rose slightly. At the end of April, 4,263 complaints were still unresolved. This was a small increase from 4,161 pending complaints on March 31.
Sebi noted that, on average, it took eight days for entities to submit their Action Taken Reports (ATRs). For complaints under First Level Review, the average time was just four days. These timelines show that Sebi is working faster to solve investor issues.
The upgraded SCORES 2.0 system automatically sends complaints to the concerned entities. These entities get 21 days to reply and submit their ATRs directly to the investor. If the investor is not happy with the reply, they can ask for a First Level Review within 15 days. During this time, the complaint is still counted as pending, even if an ATR is already given.
If the investor is still not satisfied, they can go for a Second Level Review. This review also follows the same 21-day time limit for a reply.
Sebi also mentioned that investors can choose the Online Dispute Resolution (ODR) mechanism. If this option is selected, the complaint can be marked as resolved through that process.
The Securities and Exchange Board of India (Sebi) is a regulatory body responsible for overseeing the securities market in India. It plays a crucial role in protecting the interests of investors and ensuring the smooth functioning of the market. The introduction of SCORES 2.0 and the ODR mechanism are part of Sebi's ongoing efforts to enhance transparency and efficiency in complaint resolution.
Frequently Asked Questions
What is SCORES?
SCORES stands for Sebi Complaints Redress System. It is an online platform that allows investors to file and track complaints against listed companies and registered intermediaries.
How many complaints did Sebi resolve in April?
Sebi resolved 4,239 complaints in April through the SCORES platform.
What is the average time for entities to submit Action Taken Reports (ATRs)?
On average, it took eight days for entities to submit their Action Taken Reports (ATRs) in April.
What is the First Level Review in the complaint process?
If an investor is not satisfied with the initial reply, they can request a First Level Review within 15 days. During this time, the complaint remains pending even if an ATR has been submitted.
What is the Online Dispute Resolution (ODR) mechanism?
The Online Dispute Resolution (ODR) mechanism is an alternative option for investors to resolve their complaints. If selected, the complaint can be marked as resolved through this process.
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