Sebi Resolves Over 4,200 Investor Complaints in April Using SCORES Platform
The Securities and Exchange Board of India (Sebi) resolved 4,239 complaints in April through its online grievance redressal system, SCORES. The platform helps investors file and track complaints against listed companies and registered intermediaries, ensuring faster resolution.
SebiInvestor ComplaintsScores PlatformGrievance RedressalOnline Dispute ResolutionReal Estate MumbaiMay 18, 2025
In April, Sebi received 4,341 new complaints. Despite resolving many, the number of pending complaints rose slightly. At the end of April, 4,263 complaints were still unresolved. This was a small increase from 4,161 pending complaints on March 31.
Sebi noted that, on average, it took eight days for entities to submit their Action Taken Reports (ATRs). For complaints under First Level Review, the average time was just four days. These timelines show that Sebi is working faster to solve investor issues.
The upgraded SCORES 2.0 system automatically sends complaints to the concerned entities. These entities get 21 days to reply and submit their ATRs directly to the investor. If the investor is not happy with the reply, they can ask for a First Level Review within 15 days. During this time, the complaint is still counted as pending, even if an ATR is already given.
If the investor is still not satisfied, they can go for a Second Level Review. This review also follows the same 21-day time limit for a reply. Sebi also mentioned that investors can choose the Online Dispute Resolution (ODR) mechanism. If this option is selected, the complaint can be marked as resolved through that process.
Frequently Asked Questions
What is SCORES and how does it help investors?
SCORES (Sebi Complaint Redress System) is an online platform that helps investors file and track complaints against listed companies and registered intermediaries. It ensures faster and more efficient resolution of investor issues.
How many complaints did Sebi resolve in April?
Sebi resolved 4,239 complaints in April through its SCORES platform.
What is the average time taken for entities to submit Action Taken Reports (ATRs)?
On average, it takes eight days for entities to submit their Action Taken Reports (ATRs). For complaints under First Level Review, the average time is just four days.
What is the process for a First Level Review?
If an investor is not satisfied with the reply, they can ask for a First Level Review within 15 days. During this time, the complaint is still counted as pending, even if an ATR is already given.
What is the Online Dispute Resolution (ODR) mechanism?
The Online Dispute Resolution (ODR) mechanism is an option for investors to resolve their complaints through a digital process. If selected, the complaint can be marked as resolved through this mechanism.
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