Sebi Resolves Over 4,200 Investor Complaints in April Using SCORES Platform

What is SCORES and how does it help investors? A: SCORES (Sebi Complaint Redress System) is an online platform that helps investors file and track complaints against listed companies and registered intermediaries. It ensures faster and more efficient resolution of investor issues. Q: How many complaints did Sebi resolve in April? A: Sebi resolved 4,239 complaints in April through its SCORES platform. Q: What is the average time taken for entities to submit Action Taken Reports (ATRs)? A: On average, it takes eight days for entities to submit their Action Taken Reports (ATRs). For complaints under First Level Review, the average time is just four days. Q: What is the process for a First Level Review? A: If an investor is not satisfied with the reply, they can ask for a First Level Review within 15 days. During this time, the complaint is still counted as pending, even if an ATR is already given. Q: What is the Online Dispute Resolution (ODR) mechanism? A: The Online Dispute Resolution (ODR) mechanism is an option for investors to resolve their complaints through a digital process. If selected, the complaint can be marked as resolved through this mechanism.

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