Zepto's Licence Suspended in Mumbai's Dharavi for Food Safety Violations
The Maharashtra Food and Drug Administration (FDA) has suspended the food business licence of quick-commerce company Zepto in Dharavi, Mumbai, due to severe food safety non-compliance.
Food SafetyZeptoDharaviFdaMumbaiReal Estate MumbaiJun 02, 2025
According to a statement from the Maharashtra FDA, the inspection was conducted by Food Safety Officer Ram Bodke, Minister of State for Food and Drug Administration Yogesh Kadam, and Joint Commissioner Mangesh Mane at the premises of Kiranakart Technologies Pvt Ltd. The findings were alarming, highlighting multiple breaches of the Food Safety and Standards Act, 2006, and the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011.
During the inspection, it was discovered that certain food items had fungal growth, while others were stored near clogged or stagnant water. The cold storage temperature was not maintained as per regulatory standards, and the floor was wet and filthy. Food items were stored in a disorganized and unsanitary manner, and expired products were not separated from non-expired stock.
In response to these findings, Smt. Anupamaa Balasaheb Patil, Assistant Commissioner (Food), issued an immediate suspension order under Section 32(3) of the Food Safety and Standards Act, 2006, and Regulation 2.1.8(4) of the Licensing and Registration Regulations, 2011. The suspension will remain in effect until the establishment achieves full compliance and receives approval from the licensing authority. The FDA Maharashtra also assured that it will continue to uphold its commitment to public health by enforcing food safety regulations strictly and transparently.
Zepto has responded to the suspension order by initiating an internal review and closely monitoring the situation to ensure full and swift compliance. The company stated, “We are committed to rectifying the lapses identified and strengthening our processes to provide the best and safest quality of products to our consumers. We are taking all necessary corrective measures to resume operations in accordance with regulatory obligations and applicable laws as soon as possible. We have already initiated an internal review and are working closely with the concerned authorities to ensure full and swift compliance.”
This incident underscores the importance of maintaining high food safety standards, especially in the quick-commerce sector, where rapid delivery and convenience are paramount. Zepto, a leading player in the quick-commerce market, must now focus on addressing the identified issues to regain regulatory approval and restore consumer trust.
The Maharashtra FDA's action serves as a reminder to all food businesses to adhere strictly to food safety regulations to protect public health and maintain consumer confidence.
Frequently Asked Questions
What was the main reason for the suspension of Zepto's licence?
The main reason for the suspension of Zepto's licence was the discovery of significant food safety violations during an inspection by the Maharashtra FDA, including fungal growth on food items, improper storage conditions, and failure to maintain cold storage temperatures.
Who conducted the inspection at Zepto's Dharavi outlet?
The inspection at Zepto's Dharavi outlet was conducted by Food Safety Officer Ram Bodke, Minister of State for Food and Drug Administration Yogesh Kadam, and Joint Commissioner Mangesh Mane.
What specific regulations did Zepto violate?
Zepto violated the Food Safety and Standards Act, 2006, and the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011, particularly in terms of food storage conditions and maintaining cold storage temperatures.
What steps has Zepto taken in response to the suspension?
Zepto has initiated an internal review, is closely monitoring the situation, and is taking all necessary corrective measures to ensure full and swift compliance with regulatory standards.
What is the role of the Maharashtra FDA in ensuring food safety?
The Maharashtra FDA is responsible for enforcing food safety regulations, conducting inspections, and taking action against businesses that fail to meet regulatory standards to protect public health and maintain consumer confidence.
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